1. Products & Services

1.1 Are your Blinds and Drapes Ready Made?

No, all of our Blinds and Curtains are quality Custom Made products, made to suit your window measurements.

1.2 What is the difference between Custom-made and Ready-made products?

Custom made blinds products are much higher in quality and is made to individual measurement and colour selection whereas Ready-made products are made in standard sizes and so it may not fit your window accurately.

1.4 What type of components is used in your blinds and curtains?

We tend to use mostly metal components for all our blinds and track fittings. This is one reason we can provide with 5-year warranty. We don’t believe in providing substandard product to our customers. Example all our roller blinds come with heavy metal tubing, metal chain and metal bottom rails.

1.5 Do you provide Tracks cut to size for curtains or drapes?

Yes we do provide cut to size tracks for curtains and drapes. Please see our track options on the website.

1.6 Can I visit your showroom to view the products?

Yes you are more than welcome to visit our showroom in Hawthorn Vic. However it is essential to book an appointment prior to your visit so that proper attention can be given to your needs.

Our Showroom Trading Hours is: Monday to Friday 9am to 5pm
Saturday 10am to 4pm

We are located at 22 Liddiard Street Hawthorn Victoria 3122

1.7 Does the fabric used in Roller and Roman blinds Flame Retardent?

Most fabrics we use in Roller and Roman blinds comply with the Building Code of Australia requirements for class 2-9(a) buildings. Thus ensuring a high level of flame retardency. For specific requirement or more details please contact our sales representative.

1.8 Do you service Commercial accounts as well as Residential accounts?

Yes, we service Commercial accounts too.

2. Payments & Warranty

2.1 What is the Warranty on your products?

We are so confident in the quality and workmanship of our products, that we offer a 5 Year Warranty . Please read our full 5 year warranty details for further information

2.2 What forms of payment do you accept?

We make it easy to order online by accepting various forms payments.

Credit Cards - Master-card & Visa

Phone Payment - If you prefer not to enter your credit card details online, we are happy to process your credit card over the phone. Simply complete checkout and select this option.

Direct Deposit - You can perform a bank transfer via your online banking institution or over the counter at your local branch. Simply complete checkout and select this option.

Manufacturing will not begin on your order until full payment has been received.

2. Measuring & Installation

2.1 What happens if I need advice on Measuring?

Measuring your window really isn't a difficult task; you just need to make sure that you double check your measurements to ensure your blinds fit beautifully. Please refer to the measuring guide for each of the individual products. If you are still unsure, we are only too happy to answer any questions you might have in regards to measuring or general product enquiries.

Don't hesitate to call us Monday to Friday 9am to 5pm
ph: 03 9819 1484 or email vadugar@arrowcurtains.com

2.1. How should we measure a Bay window?

Once you have decided which type of blind you would require for your bay window than treat the three parts of the window as three different blinds and measure it accordingly. If you are still unclear we would suggest you to email us a digital photograph and our sales consultant shall get in touch with you to guide you through.

2.2 What happens if I measure incorrectly?

Unfortunately once the Products have been manufactured they cannot be returned, as we are unable to resell custom made goods.

2.3 Do you provide a measuring service?

Yes we do offer a measuring service currently in the Melbourne Metro area only. For a small fee of $80.00, we can measure all of your windows for you, ensuring that your blinds will fit perfectly.

2.3 Do you provide installation service?

Yes, we offer an installation service for Melbourne Metro area, with a minimum call out fee of $50.00 and from as little as $20 per window. Please contact us for further details and full pricing.

3. Samples

3.1 How accurate are the colours shown at your website?

Colours & weaves shown on monitors can vary depending on the settings of each individual computer. We offer samples, so you can see our range before ordering and we highly recommend that you take up this option.

3.2 Does cedar wood venetians have a standard colour range?

Unfortunately cedar wood is a natural product, in which we offer in light, medium and dark. Being a natural product, we don’t guarantee that the colours will be absolutely matched to the samples.

3.3 Are there dye lot variations in both curtain and blind fabrics?

Yes, there are dye lot variations in both curtain and blind fabrics. Also curtain samples may not show the entire pattern or colour palette due to the size of the swatch.

4 Orders

4.1 How do I know that my order has been placed?

If you have an order number generated after placing your order online, then we have received your order. We will confirm your order by email within 24 hours of it being placed. If you do not receive this confirmation please email us at vadugar@arrowcurtains.com or you can contact us on 03 9819 1484

4.2 How long will it take to get my order?

Because our Products are custom made to your measurements, the length of manufacturing will vary depending on the product.

  • Roller Blinds 10 to 15 working days
  • Sunscreen blinds 10 to 15 working days
  • Dual Roller blinds 10 to 15 working days
  • Venetian Blinds 10-15 working days
  • Roman Blinds 10-20 working days
  • Drapes 20-30 working days

The blinds will then be delivered to you and the delivery time can vary, depending on which state they are going to.

4.3 What happens if I need to change my order?

If you find that you need to change your order, this can be done up to 24 hours after receiving payment. Call or email us Monday to Friday 9am to 5pm,

5. Deliveries

5.1 What would be the delivery charges for our blinds?

We charge a flat rate of $20 per blind for all areas of Victoria.

5.2 How and when does my order get delivered?

We only use reputable freight companies that are capable of servicing entire victoria.

It normally takes about 10 to 15 working days for the order to complete.

On completion of your order one of our customer support assistants will get in touch with you to organize time and day of delivery.

Please note he delivery will happen from 9am to 5pm Monday to Friday.

5.3 What happens if my order is damaged in delivery?

Unfortunately from time to time accidents can happen. If on delivery the blinds are found damaged, do not sign for them, but send them straight back and they will be replaced.

5.3 What happens if my order is lost in delivery?

After doing due diligence with the freight company, we will arrange for replacement of your blinds.

6. Privacy & Security

6.1 How do I know my information is secure?

Privacy Policy:

Arrow is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personlaise your shopping experience with us. Arrow uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Arrow only last while you're browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network addresses of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.

We do not keep a record of the IP addresses form which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, you IP address will be stored along with a transaction number that allows us to track your order.

6.2 Security capabilities and policy for transmission of payment card details.

Security Policy

When purchasing from Arrow your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at vadugar@arrowcurtains.com

6.3 What kind of information does Arrow collects from us?

All information stated in the check out counter is required by Arrow to process credit card payments. This includes name, address, contact details and credit card details.

6.4 Does Arrow share my information with third parties?

No, all information is kept private between Arrow and our employees. We may email you information regarding our products and promotions or update you through new catalogues in post.

7. Cancellation Policy, Refunds & Returns

7.1 Can I cancel my order?

You can cancel the order within 24 hours of placing the same or (next business day). An admin fee of $30 will be charged on cancellation. Refund shall be processed within 7 days of cancellation.

7.2 Can I return my order & get a refund?

Unfortunately we cannot take returns on custom made products. However, if you are not satisfied we would be more than happy to provide you with a replacement after due consideration.

Our Curtains and Blinds are available in: Hawthorn, Kew, Camberwell, Bundoora, South Morang, Greensborough, Briar Hill, Diamond Valley, Malvern, Malvern East, Kooyong, Toorak, South Yarra, Armadale, Glen Iris, Ivanhoe, East Melbourne, Melbourne. Contact us for more information or a FREE measure or quote.